Weekend Show, 9 December 2007 | ||
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Posted 9 December 2007 ABC Now is a free program that can be downloaded from the ABC website. The
only question you need to answer is which media player you want to use. We prefer
the Real Player option but you can choose to
use the built in Windows Media Player.
Unfortunately the current version is Windows only, the Mac version is due out
in a few weeks and a Linux version appears to be a long way off.
This is not enough to run Vista. We recommend at least
1Gb and preferably 2Gb for a new computer. We'd recommend John gets back
down the shop to see how much 2Gb more will cost.
Sharon was being irritated by constant pops up and her computer was running
slow. This almost always indicates a spyware infection. We have detailed instructions
on removing spyware at our
IT Queries site. Spyware can be a difficult thing to remove so if it proves too hard, it's important
to backup your data and get a technician to have a look
at it. Clear the cache Sometimes, one of those downloaded files gets damaged and messes up that website.
To fix this, we clear the cache.
In Internet Explorer, click Tools, Internet Options and in the General tab,
click the Delete Files button under "Temporary Internet Files". When the confirmation
box appears, click tick the "delete Offline files" button and click okay.
Check for spyware Test your security software Download the latest Java engine Update the Windows Scripting Host Pam receives a message warning her that another user is logged into her computer
when she goes to shut it down. While this could be a spyware problem, it's more
likely some errant software is tying up the computer.
We'd certainly recommend scanning
for spyware and if nothing is found then it's process of elimination to
find the culprit. The best way is to press CTRL-ALT-DEL to bring up the task
manager. Once that is up, click on processes. The third column will show which
users are using which process.
If all the users look correct then shut down programs to see which one is causing
the problem. Likely villains, are MS Outlook, Outlook Express/Windows Mail,
Microsoft Word and Acrobat Reader.
When you do find the problem program, then we would recommend updating that
program and if the problem still persists contacting the vendor.
Our apologies to callers we couldn't get to, if you'd still like to ask a question
visit our IT Queries website. We don't have
any spots for 2008 currently scheduled but we will have some spots over summer,
we'll let subscribers to our newsletter know as
soon as we do.
Weekend Show, December 2007
With Christmas approaching, the December weekend spot looked at how you should
secure your computers over the summer holidays. We also had a look at the new
ABC Now application that helps you get more from the ABC's online services.
ABC Now
The ABC has a wide range of resources available online, to help you get more from
the vast array of podcasts and programs, ABC Interactive have developed the ABC
Now tool.
Listeners questions
We didn't cover as many callers as we'd have liked today so our apologies if you
missed out. If you'd like to ask a question, please do so at our IT
Queries website.
New computer is slowwwwwww
Eugene had bought a brand new computer and was finding it incredibly slow. It
turns out to have been supplied with 512Mb of system memory, of which some 30
has been shared with the video system, giving Windows a total of 480Mb to use.
Irritating pop ups
Cannot open Hotmail or Ebay websites
John found he couldn't open Hotmail or Ebay websites while other websites worked
fine. There's a couple of problems that can be causing this. We'll start with
the obvious.
Web browsers store a copy of websites they visit to speed up subsequent visits.
The idea is that many features of a website don't change between visits so saving
the site will save downloading information already on the computer.
These problems can be spyware related, follow our above advice to Sharon in
clearing a spyware infection.
This sort of problem can be caused by an enthusiastic firewall, antivirus
program or spyware program. Try disabling your security programs for a minute
and try connecting without them running. If you can access the pages, then you'll
need to contact the program vendor to add the websites to the program's trusted
list.
Sometimes these problems are caused by a damaged Java installation. This can
be fixed by downloading and installing the
latest Java installation. When you download it, choose not to bother with
unnecessary extras like the Google toolbar.
The Windows Scripting Host is another program that can mess up. To fix this,
download and install the latest Windows
Scripting Host. You'll need to restart the computer after running the installation
program.
Logged in as another user
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ŠTechnology Publishing Australia, 2007