Posted
15 July, 2005
How
do you surf the net while on the road?
Like
mobile phones, some people just cant leave their technology at home.
With many people dragging laptops around the airports and hotels of the
world, having your Internet connection follow you is a good idea. It can
be done, but like mobile phone roaming it can be an expensive and frustrating
exercise.
What
is global Internet roaming?
Global Internet
roaming is where you log onto a local Internet provider, that provider checks
the account with your ISP and then allows you to log on. For the road warrior
this a very useful as you can log on using your computer and your account.
You dont have to mess around with Internet Cafés, other peoples
PCs and you have access to all your data and address books.
How
do you use it?
Once
youre signed up to a plan, you download a dialler program. This program
sits on your desktop and when you want to use it, you select the country
and city you are in. The dialler then gives you a choice of numbers and
you choose one of those to connect to the net.
How
do I get it?
Most Internet
providers offer global roaming as an extra option to their plans. Almost
all use either the iPass or the GoRemote
systems. In turn, iPass and GoRemote
use local Internet providers for their dial in numbers.
The
global roaming services provided by ISPs are generally expensive, and not
very good. You have to change your outgoing (SMTP) settings to send from
your email program each time
you change a connection. Both the iPass and GoRemote systems usually offer multiple numbers in each city
or country and each one will have different SMTP settings.
Another
problem with the GoRemote and iPass systems is the local ISPs tech support wont
support you, requiring an expensive phone call home to your home ISP. Tech
support is a major weakness of the ISP provided global roaming services. The
ISPs add to the problem by not training their helpdesks to deal with roaming
services.
Another
global roaming option is to choose an international provider who has their
own international network. The three biggest networks are UUNet
(who used to own Ozemail,)
Compuserve/AOL
and ATT (which used to be IBM.) These providers are best used
when you are using global roaming on a regular basis.
The
advantage with international providers is that their technical support is
usually far superior to that provided by Australian ISPs. Also, they will
have local phone numbers operating to local time. So theres no having
to sit up until 4am when the Sydney
helpdesk opens.
Troubleshooting
Collecting
and sending email is the biggest
problem with global roaming. Its worthwhile seeing if your ISP offers
a webmail
service or allows you to divert mail
to a free email service. With
this, you dont have to mess around with changing mail
settings.
The
important thing with all global roaming is to make sure it is set up prior
to leaving. Its important to try dialling and logging onto the foreign
connection. Keep in mind though that many ISPs dont allow connections
from overseas numbers so not all tests will work.
When
not to bother with global roaming
If
most of your travel is spent in one country then signing up with a local
provider is usually better value. Many Internet providers have a national
number for dialling in, so theres less fiddling around when travelling
between cities. This also gives you the advantage of local support.
Keep
in mind too laptops are a hassle to lug around and a security risk. If it
all sounds too hard (and for many non-nerdy people it is) then its
probably easier to make do with using Internet café, hotel and business
machines. It might also be an idea to forget pesky computers and enjoy an
IT-free holiday.